Privacy Policy
Claire Hague Consulting Limited, trading as TILT Leadership ("TILT Leadership", "we", "us", or "our"), respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.
This Privacy Policy explains how we collect, use, store and protect your personal data and outlines your rights regarding that information.
Who We Are
TILT Leadership provides leadership coaching, consulting, training and development services for professionals, teams and organisations.
We are the data controller for the personal data we collect and process in connection with our services.
For any privacy-related queries, please contact:
Email: claire@tiltleadership.ie
Personal Data We Collect
We may collect personal information when you:
Contact us through our website
Book a discovery call
Complete a diagnostic or assessment
Register for a programme, workshop or training event
Purchase services or products
Subscribe to our newsletter or marketing communications
Participate in coaching sessions
Attend webinars or online events
Types of Data We Collect
Contact Information
Name
Email address
Telephone number
Company name
Job title
Professional Information
Career history
Leadership experience
Organisational role
Professional goals and challenges
Coaching, Training and Consulting Data
Information shared during coaching sessions
Workshop participation information
Programme progress and feedback
Session notes
Assessment and diagnostic responses
Payment Information
Billing details
Transaction records
Please note that payment card information is processed directly by our payment providers and is not stored by us.
Technical Information
When you use our website we may collect:
IP address
Browser type
Device information
Website usage data
Cookie preferences
Assessment and Diagnostic Data
As part of our coaching, consulting and training services, we may collect information through assessments, diagnostics and questionnaires.
This information may include:
Leadership challenges
Change and transformation experiences
Professional development goals
Behavioural preferences
Self-assessment responses
Assessment data is used to:
Deliver coaching and consulting services
Generate personalised feedback and reports
Improve programme design and learning experiences
Identify common themes and trends across participant groups
Where assessment insights are used for programme improvement, research, content development or benchmarking, data will be anonymised and aggregated so individuals cannot be identified.
Children
Our services and website are intended for individuals aged 18 years and over.
We do not knowingly collect personal data from anyone under the age of 18.
If we become aware that we have collected personal information from a child, we will delete that information promptly.
How We Collect Your Information
Directly From You
We collect information when you:
Complete website forms
Book appointments via Calendly
Register for events or programmes
Subscribe to newsletters
Complete assessments or diagnostics
Participate in coaching, consulting or training activities
Contact us by email, phone or social media
Third Parties
We may receive information from trusted third-party service providers including:
Calendly
Google Workspace
Mailchimp
Squarespace
Website Analytics and Cookies
We may collect technical information through cookies and analytics tools to improve website performance and user experience.
You can manage cookie preferences through your browser settings and our website cookie banner.
How We Use Your Personal Data
We use your information to:
Deliver coaching, consulting and training services
Manage programme participation
Respond to enquiries
Process payments
Schedule appointments
Provide customer support
Send newsletters and marketing communications
Improve our services and website
Meet legal and regulatory obligations
Artificial Intelligence (AI)
We may use approved Artificial Intelligence (AI) tools and technologies to support service delivery and business operations.
Examples include:
Meeting transcription
Note-taking
Session summarisation
Analysis of assessment responses
Content creation and administrative support
AI tools may process personal information where necessary to provide our services.
We take reasonable steps to ensure that any AI service providers we use operate appropriate privacy and security safeguards and comply with applicable data protection requirements.
Examples of AI and technology providers may include:
Google Gemini
Otter AI
OpenAI
Other approved business productivity and AI platforms
Recordings
Coaching sessions, webinars, workshops or training sessions may be recorded.
Where recordings are made, participants will be informed in advance and recordings will only be retained where there is a legitimate business purpose or participant consent.
Recordings may be used for:
Participant learning and review
Programme delivery
Quality assurance
Internal training and improvement
Legal Basis for Processing
We process personal data on the following legal bases:
Contract Performance
To provide services that you have requested or purchased.
Legitimate Interests
To operate, improve and manage our business and services.
Legal Obligations
To comply with applicable legal and regulatory requirements.
Consent
Where you have agreed to receive marketing communications or where consent is otherwise required.
Marketing Communications
You may receive marketing communications from us where:
You have subscribed to our newsletter
You have requested information about our services
You have consented to receive updates
You can unsubscribe at any time by:
Clicking the unsubscribe link in emails
Contacting claire@tiltleadership.ie
Sharing Your Data
We may share information with trusted service providers that support our business operations, including:
Squarespace
Calendly
Google Workspace
Mailchimp
Accounting providers
Legal advisers
Technology and AI service providers
We only share information necessary for the relevant service.
We do not sell your personal information.
International Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, including:
EU adequacy decisions
Standard Contractual Clauses
Other GDPR-approved transfer mechanisms
Data Retention
We retain personal information only for as long as necessary to:
Deliver services
Meet legal obligations
Resolve disputes
Maintain business records
Typical retention periods include:
Client records: [INSERT PERIOD]
Assessment data: [INSERT PERIOD]
Marketing subscribers: Until unsubscribed or consent withdrawn
Financial records: As required by Irish tax legislation
Data Security
We implement appropriate technical and organisational measures to protect personal information from:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Access to personal data is restricted to those who require it for legitimate business purposes.
Your Rights
Under GDPR you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority
To exercise any of these rights, contact:
Complaints
If you are unhappy with how we process your personal information, you have the right to lodge a complaint with:
The Data Protection Commission (Ireland)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on our website and will become effective when posted.
Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact:
TILT Leadership
Claire Hague Consulting Limited
Email: claire@tiltleadership.ie
Last Updated: June 2026